International Shipping FAQ & SERVICE B2B
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Shipping terms

Delivery information

We ship to Germany, the European Union, Sitzerland, Norway, USA and Canada.

There is no minimum order value for placing an order in our online shop. There is always just one dispatch charge per order, even if, in exceptional cases, your order is dispatched in multiple packages. You can choose from the following delivery options for the dispatch of your order.

Standard delivery within Germany:

Up to 35 Euro gross cart value: 3.90 Euro
From 35 Euro gross cart value: free

We ship climate neutrally and have offset 41.48 t CO2e in 2020 by using GoGreen products and services.

International delivery

European Union: € 12.90 
Switzerland / Norway: € 19.90
USA / Canada: € 34.90 

Please notice: Due to official restrictions in Canada the delivery time is severely extended. The shipping to other countries is restricted. Please check the latest information on the affected regions at DHL here.

We ship to following countries:

  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Greece
  • Great Britain
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • USA

 

You can choose from the following shipping methods:

Standard delivery within Germany

Our delivery time within Germany is 2-3 working days, as long as the product detail page for the item you have ordered does not specify a longer delivery time. Standard delivery is free of charge from 35,00 Euro gross cart value. Otherwise 3,90 Euro.

Standard delivery inside the EU

Delivery time inside the EU is four to six working days. Regardless of order value, there is a one-off dispatch charge of €12.90 (per order) for packages delivered inside the EU.

Express delivery

When you select the express delivery option, your package will be delivered inside Germany in one to two working days (monday till friday, no delivery on saturdays and sundays) following receipt of payment. If you order before 1 pm CET, delivery is usually on the next business day. Express delivery costs €9.90 (per order).

Self Pick-up

You have the option to pick up your order at the Rausch chocolate house in Berlin.

There are no delivery charges. Upon placing your order, you will be told when the items will be available for pick-up at the Rausch chocolate house.

Rausch chocolate house 
Charlottenstraße 60 
10117 Berlin

Opening times:
Monday to Saturday 10 a.m. to 7 p.m. 
Sundays and public holidays 13 a.m. to 7 p.m.

 

Shipping conditions in summer

Enjoy your Rausch chocolates even at warm temperatures. Your order will be protected from heat by our refrigerated shipment with a cooling blanket and cool packs. You can order the cooling delivery in your shopping cart for a small extra charge (2.00 €). We would also like to inform you that we strongly advise against dispatch to packing stations or post offices during the summer months to avoid heat damage. Please make sure that the package can be accepted by you upon delivery by our logistics partner.

In order to ensure that your favourite Rausch chocolates arrive at your home in the usual top quality, we do not send the parcel if the outside temperature exceeds 28 degrees. We use the temperature in Berlin as a reference value, as we send your parcel directly from the chocolate manufacture in Berlin-Tempelhof. Even with selected refrigerated shipping, there will be no shipping from a temperature of 28 degrees. As soon as the temperatures allow, your order will of course be executed immediately. We ask for your understanding for the resulting longer delivery times.

This regulation does not apply to express shipping. Here your delivery will be delivered as usual in 1-2 working days (Monday to Friday, no delivery on Saturdays and Sundays) after receipt of payment within Germany. For orders placed before 1 pm CET, delivery is usually on the next working day. Express delivery is subject to a charge of 9.90 € per order. Unfortunately, we are currently unable to offer express delivery to any address abroad.

 

Protection of minors and shipment of alcoholic products

If your order includes goods, which are subject to age restrictions, we ensure by a proven procedure of age verification that the recipient has reached the required minimum age. This includes that the carrier delivers the goods only after age verification and only to the recipient in person, authorized recipients as well as adult relatives of the recipient and other persons present in the recipient's premises. There will be no delivery to neighbors and other residents of the house.

 

 

 

 

 

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